EuroPython Support Workgroup (Support WG)
WG Scope
Manage and organize the attendee/speaker support of the conference, in particular: online helpdesk, conference helpdesk, attendee support contact, visa help, travel management, chat support for attendees, on-site volunteer organization.
Please also see the Support WG section in the Workgroup Concept and Workgroup Guidelines document for additional details.
Resources
- Support WG Mailing List - EMail address: support-wg@…
- Support WG Telegram Group - @europython-support; please ask on the ML for the invite link
- The helpdesk@… generic helpdesk address also points to the Support WG mailing list.
- On-site volunteer Telegram group: @europython-volunteers
admins: Fabio Pliger, Christian Barra, Marc-Andre Lemburg
invite link (this may change occasionally): https://telegram.me/joinchat/CY0QHT2Cwsawed_fCIiqkg
Helpdesk System
We have installed a helpdesk system based on django-helpdesk for the conference.
The system uses a "queue" called e.g. "EuroPython 2017 Helpdesk", which is connected to the helpdesk@… email address. All incoming email to that address will be directed to the helpdesk system.
Conference Desk
- Conference Desk Briefing Notes for EuroPython 2017 - This is a document where we keep infos to brief the conference desk personnel. It's usable by all WGs.
Volunteer Management
- Volunteer Guidelines 2017
- Volunteer Management App for EuroPython 2017 - this is used for on-site volunteer management
- Volunteer Management for EuroPython 2015
- Volunteer shifts (public version) for EuroPython 2015
Procedures
Information about Bilbao
Members
Note: No chair has yet been assigned. The WG should determine one and then propose the chair to the EPS board.
Voting members:
- Gilberto Gonçalves (Chair)
- Alexandre Savio
- Darya Chyzhyk
- Christian Barra
- Oier Beneitez
- Alexander Hendorf
Non-voting members:
- Ernesto Arbitrio
- Aidis Stukas
- Mario Thiel
- Martha Manhães
Inactive members:
- Alejandro Villamarin
- Anna Bednarska
- Aisha Bello
- Stéphane Wirtel
- Raúl Cumplido
- Anthon van der Neut
- Ion Marqués
- Fabian Kreutz
- Aneta Włodarczyk
- Eyad Toma
- Stavros Anastasiadis
Administration
- Established on 2015-01-26 by the EPS board.
